Five-day professional development program. Approximately 25-30 training hours. Final arrangements are confirmed in writing.
Course Overview
Improve supervisory coordination, service quality and reporting within a security operations centre.
This five-day professional development program focuses on operations centre roles and service scope, shift coordination and information quality, incident triage governance and escalation. Participants connect the learning with their organizational responsibilities and develop a security operations centre management scorecard.
The program uses fictional or anonymized cases and management-level exercises. It can be adapted for an organization or a mixed professional group.
Learning Outcomes
Explain the responsibilities and evidence needed for operations centre roles and service scope.
Evaluate management arrangements for shift coordination and information quality.
Develop a practical working approach to incident triage governance and escalation.
Recommend review and follow-up arrangements for quality review and service indicators.
Prepare and present a security operations centre management scorecard supported by clear assumptions, priorities and accountable actions.
Who Should Attend
Corporate and facility security managers, asset protection teams, property managers, security supervisors and relevant HR, IT or procurement partners.
Relevant organizational or supervisory experience is recommended. Participant responsibilities, prior knowledge and learning objectives are reviewed before confirming the agenda.
Training Methodology
Instructor-led discussion, anonymized case analysis, guided drafting, group exercises, peer review and a final applied presentation.
Learning assessment combines a baseline discussion, review of practical outputs and an end-of-program action plan. The final assessment and completion requirements are agreed in the proposal.
Course Tools and Templates
Operations centre roles and service scope worksheet — indicative workshop output.
Shift coordination and information quality worksheet — indicative workshop output.
Incident triage governance and escalation worksheet — indicative workshop output.
Quality review and service indicators worksheet — indicative workshop output.
Security operations centre management scorecard — indicative workshop output.
Delivery Requirements
Available by arrangement as classroom, live online or in-house training. Standard duration: five training days, approximately 25-30 hours. Online timing and time zone are agreed with the organization.
A laptop and standard document-editing software are recommended for drafting exercises. Cases can be completed with fictional information; confidential operational documents are not required.
This is an independent professional development program. No ICAO, IATA, ASIS or regulatory accreditation, official certification or authorization is claimed. Any regulated role-specific training must be arranged with appropriately approved providers.
Course Customization
The agenda can emphasize operations centre roles and service scope or quality review and service indicators according to the participant roles and organizational priorities.
Dates, destination, trainer profile, fees, training language, included services and certificate wording are confirmed in a written proposal. No scheduled session or fixed price is implied by this page.
Proposed Five-Day Course Outline
Day 1 – Operations centre roles and service scope
Establish the scope of operations centre roles and service scope. Map responsibilities and evidence needs, and compare the current position with the desired management outcome.
Practical output: Operations centre roles and service scope worksheet
Day 2 – Shift coordination and information quality
Examine shift coordination and information quality through an anonymized organizational case. Identify gaps, document assumptions and compare feasible management options.
Practical output: Shift coordination and information quality worksheet
Day 3 – Incident triage governance and escalation
Apply incident triage governance and escalation in a facilitated group exercise. Develop a draft working document and use peer review to test clarity, ownership and practicality.
Practical output: Incident triage governance and escalation worksheet
Day 4 – Quality review and service indicators
Review quality review and service indicators. Define follow-up responsibilities, useful measures and escalation arrangements, and test how the recommendations would work during a service change.
Practical output: Quality review and service indicators worksheet
Day 5 – Operations centre management simulation
Complete the operations centre management simulation. Integrate the preceding exercises into a security operations centre management scorecard, present the recommendations and agree a 30-60-90 day action plan.
Practical output: Security operations centre management scorecard
