Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Define problems accurately, test possible causes and develop corrective actions supported by evidence.

This five-day professional program combines focused discussion, practical workshops and a course-specific applied project. Participants work with sample information or anonymized organizational cases and develop outputs that can be adapted to their workplace.

Learning Outcomes

Develop and review a practical problem statement and evidence log.

Develop and review a practical cause-and-effect analysis.

Develop and review a practical cause verification worksheet.

Develop and review a practical corrective action and validation plan.

Develop and review a practical structured problem-solving report.

Who Should Attend

Quality teams, supervisors, operations professionals and improvement coordinators.

Relevant professional experience is recommended. The final level and case complexity can be adapted to the participant group.

Training Methodology

Interactive discussions, worked examples, case analysis, practical workshops, role practice where relevant, peer feedback and a final applied presentation.

Assessment can include a short baseline review, evaluation of practical outputs and the final project. Attendance and completion requirements are agreed in the proposal.

Course Tools and Templates

Problem statement and evidence log template or working document.

Cause-and-effect analysis template or working document.

Cause verification worksheet template or working document.

Corrective action and validation plan template or working document.

Structured problem-solving report template or working document.

Delivery Requirements

Classroom, live online and private organizational delivery are available by agreement. The final venue, platform, session timing, training language and required materials are confirmed during planning.

Participants should bring a laptop where the exercises involve models, dashboards or digital tools. Software selection, licensing and any prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day sequence can be adapted to the organization, industry, participant experience and learning objectives. The final agenda and practical activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Problem definition and evidence collection

Assess the context, review a representative scenario, and identify priorities related to problem definition and evidence collection.

Practical output: Problem statement and evidence log.

Day 2 – Cause mapping and hypothesis development

Compare approaches, interpret sample information, and develop a structured approach to cause mapping and hypothesis development.

Practical output: Cause-and-effect analysis.

Day 3 – Testing causes and avoiding assumptions

Apply the course tools to a realistic workplace scenario focused on testing causes and avoiding assumptions.

Practical output: Cause verification worksheet.

Day 4 – Corrective actions and effectiveness checks

Test a proposed approach, discuss exceptions and responsibilities, and refine corrective actions and effectiveness checks.

Practical output: Corrective action and validation plan.

Day 5 – Structured problem-solving case

Integrate the learning, present recommendations, and build an implementation plan for structured problem-solving case.

Practical output: Structured problem-solving report.