Proposed five-day professional program. Approximately 25-30 training hours. Final arrangements are confirmed in the written proposal.
Course Overview
Organize return flows and improve recovery decisions and customer coordination.
This proposed five-day program combines practical case analysis, guided exercises and peer discussion. Participants adapt the course concepts to organizational circumstances and prepare a reverse logistics process blueprint.
Learning Outcomes
Assess returns reasons and process scope.
Evaluate return authorization and condition assessment.
Apply a structured approach to recovery routing and disposition options.
Develop practical recommendations for cost visibility and customer communication.
Prepare and present a reverse logistics process blueprint.
Who Should Attend
Procurement professionals, logistics coordinators, supply chain planners and contract owners.
Relevant work experience is recommended. The participant profile, prerequisite knowledge and case complexity are reviewed during planning.
Training Methodology
Facilitated discussion, worked examples, anonymized case analysis, practical exercises, peer review and an applied final assignment.
Learning assessment may include a baseline discussion, review of exercise outputs and a final presentation. Attendance and completion requirements are confirmed in the proposal.
Course Tools and Templates
Returns reasons and process scope worksheet – proposed exercise document.
Return authorization and condition assessment worksheet – proposed exercise document.
Recovery routing and disposition options worksheet – proposed exercise document.
Cost visibility and customer communication worksheet – proposed exercise document.
Reverse logistics process blueprint – proposed exercise document.
Delivery Requirements
Classroom, live online and in-house delivery can be arranged by agreement. The trainer, language, venue or platform, timetable and required materials are confirmed in writing.
A laptop may be needed for analytical or planning activities. Software availability, licenses and access requirements are agreed before delivery.
Course Customization
The indicative five-day sequence can be adapted to participant experience, industry context and agreed learning objectives. Final dates, fees, agenda, certificate details and delivery arrangements are confirmed in the written proposal.
Proposed Five-Day Course Outline
Day 1 – Returns reasons and process scope
Define the business context, assess current practices and clarify the decisions relating to returns reasons and process scope.
Practical output: Returns reasons and process scope worksheet
Day 2 – Return authorization and condition assessment
Interpret representative information and compare practical approaches to return authorization and condition assessment.
Practical output: Return authorization and condition assessment worksheet
Day 3 – Recovery routing and disposition options
Use the course tools in a realistic case focused on recovery routing and disposition options, documenting assumptions and recommendations.
Practical output: Recovery routing and disposition options worksheet
Day 4 – Cost visibility and customer communication
Review responsibilities, risks and follow-up measures through a practical exercise on cost visibility and customer communication.
Practical output: Cost visibility and customer communication worksheet
Day 5 – Returns process improvement workshop
Integrate the learning through returns process improvement workshop, present the final assignment and propose workplace actions.
Practical output: Reverse logistics process blueprint
