Proposed five-day professional program. Approximately 25-30 training hours. Final arrangements are confirmed in the written proposal.
Course Overview
Create reliable routines for recording issues, making decisions and tracking commitments.
This proposed five-day program combines practical case analysis, guided exercises and peer discussion. Participants adapt the course concepts to organizational circumstances and prepare a issue and decision management register.
Learning Outcomes
Assess issue identification and impact framing.
Evaluate ownership prioritization and escalation.
Apply a structured approach to decision records and supporting evidence.
Develop practical recommendations for action follow-up and closure quality.
Prepare and present a issue and decision management register.
Who Should Attend
Project managers, program coordinators, project controls teams, sponsors and PMO professionals.
Relevant work experience is recommended. The participant profile, prerequisite knowledge and case complexity are reviewed during planning.
Training Methodology
Facilitated discussion, worked examples, anonymized case analysis, practical exercises, peer review and an applied final assignment.
Learning assessment may include a baseline discussion, review of exercise outputs and a final presentation. Attendance and completion requirements are confirmed in the proposal.
Course Tools and Templates
Issue identification and impact framing worksheet – proposed exercise document.
Ownership prioritization and escalation worksheet – proposed exercise document.
Decision records and supporting evidence worksheet – proposed exercise document.
Action follow-up and closure quality worksheet – proposed exercise document.
Issue and decision management register – proposed exercise document.
Delivery Requirements
Classroom, live online and in-house delivery can be arranged by agreement. The trainer, language, venue or platform, timetable and required materials are confirmed in writing.
A laptop may be needed for analytical or planning activities. Software availability, licenses and access requirements are agreed before delivery.
Course Customization
The indicative five-day sequence can be adapted to participant experience, industry context and agreed learning objectives. Final dates, fees, agenda, certificate details and delivery arrangements are confirmed in the written proposal.
Proposed Five-Day Course Outline
Day 1 – Issue identification and impact framing
Define the business context, assess current practices and clarify the decisions relating to issue identification and impact framing.
Practical output: Issue identification and impact framing worksheet
Day 2 – Ownership prioritization and escalation
Interpret representative information and compare practical approaches to ownership prioritization and escalation.
Practical output: Ownership prioritization and escalation worksheet
Day 3 – Decision records and supporting evidence
Use the course tools in a realistic case focused on decision records and supporting evidence, documenting assumptions and recommendations.
Practical output: Decision records and supporting evidence worksheet
Day 4 – Action follow-up and closure quality
Review responsibilities, risks and follow-up measures through a practical exercise on action follow-up and closure quality.
Practical output: Action follow-up and closure quality worksheet
Day 5 – Issue and decision management simulation
Integrate the learning through issue and decision management simulation, present the final assignment and propose workplace actions.
Practical output: Issue and decision management register
