Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Write clear, concise business messages with suitable structure, tone and actionable requests.

This five-day professional program combines focused discussion, practical workshops and a course-specific applied project. Participants work with sample information or anonymized organizational cases and develop outputs that can be adapted to their workplace.

Learning Outcomes

Develop and review a practical message planning checklist.

Develop and review a practical revised email portfolio.

Develop and review a practical executive summary draft.

Develop and review a practical editing and tone checklist.

Develop and review a practical business writing improvement plan.

Who Should Attend

Administrators, managers, customer-facing staff and professionals who write at work.

Relevant professional experience is recommended. The final level and case complexity can be adapted to the participant group.

Training Methodology

Interactive discussions, worked examples, case analysis, practical workshops, role practice where relevant, peer feedback and a final applied presentation.

Assessment can include a short baseline review, evaluation of practical outputs and the final project. Attendance and completion requirements are agreed in the proposal.

Course Tools and Templates

Message planning checklist template or working document.

Revised email portfolio template or working document.

Executive summary draft template or working document.

Editing and tone checklist template or working document.

Business writing improvement plan template or working document.

Delivery Requirements

Classroom, live online and private organizational delivery are available by agreement. The final venue, platform, session timing, training language and required materials are confirmed during planning.

Participants should bring a laptop where the exercises involve models, dashboards or digital tools. Software selection, licensing and any prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day sequence can be adapted to the organization, industry, participant experience and learning objectives. The final agenda and practical activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Audience, purpose and message structure

Assess the context, review a representative scenario, and identify priorities related to audience, purpose and message structure.

Practical output: Message planning checklist.

Day 2 – Clear emails and action requests

Compare approaches, interpret sample information, and develop a structured approach to clear emails and action requests.

Practical output: Revised email portfolio.

Day 3 – Reports, summaries and recommendations

Apply the course tools to a realistic workplace scenario focused on reports, summaries and recommendations.

Practical output: Executive summary draft.

Day 4 – Tone, editing and sensitive situations

Test a proposed approach, discuss exceptions and responsibilities, and refine tone, editing and sensitive situations.

Practical output: Editing and tone checklist.

Day 5 – Business writing portfolio workshop

Integrate the learning, present recommendations, and build an implementation plan for business writing portfolio workshop.

Practical output: Business writing improvement plan.