Five-day professional development program. Approximately 25-30 training hours. Final arrangements are confirmed in writing.
Course Overview
Convert incident experience into evidence-based improvements with accountable follow-up.
This five-day professional development program focuses on review scope and psychologically safe participation, timeline reconstruction and evidence quality, contributing factors and systemic learning. Participants connect the learning with their organizational responsibilities and develop a post-incident learning report and improvement tracker.
The program uses fictional or anonymized cases and management-level exercises. It can be adapted for an organization or a mixed professional group.
Learning Outcomes
Explain the responsibilities and evidence needed for review scope and psychologically safe participation.
Evaluate management arrangements for timeline reconstruction and evidence quality.
Develop a practical working approach to contributing factors and systemic learning.
Recommend review and follow-up arrangements for action design ownership and effectiveness review.
Prepare and present a post-incident learning report and improvement tracker supported by clear assumptions, priorities and accountable actions.
Who Should Attend
Risk and continuity managers, security leaders, operational managers, crisis team members and senior professionals responsible for organizational resilience.
Relevant organizational or supervisory experience is recommended. Participant responsibilities, prior knowledge and learning objectives are reviewed before confirming the agenda.
Training Methodology
Instructor-led discussion, anonymized case analysis, guided drafting, group exercises, peer review and a final applied presentation.
Learning assessment combines a baseline discussion, review of practical outputs and an end-of-program action plan. The final assessment and completion requirements are agreed in the proposal.
Course Tools and Templates
Review scope and psychologically safe participation worksheet — indicative workshop output.
Timeline reconstruction and evidence quality worksheet — indicative workshop output.
Contributing factors and systemic learning worksheet — indicative workshop output.
Action design ownership and effectiveness review worksheet — indicative workshop output.
Post-incident learning report and improvement tracker — indicative workshop output.
Delivery Requirements
Available by arrangement as classroom, live online or in-house training. Standard duration: five training days, approximately 25-30 hours. Online timing and time zone are agreed with the organization.
A laptop and standard document-editing software are recommended for drafting exercises. Cases can be completed with fictional information; confidential operational documents are not required.
This is an independent professional development program. No ICAO, IATA, ASIS or regulatory accreditation, official certification or authorization is claimed. Any regulated role-specific training must be arranged with appropriately approved providers.
Course Customization
The agenda can emphasize review scope and psychologically safe participation or action design ownership and effectiveness review according to the participant roles and organizational priorities.
Dates, destination, trainer profile, fees, training language, included services and certificate wording are confirmed in a written proposal. No scheduled session or fixed price is implied by this page.
Proposed Five-Day Course Outline
Day 1 – Review scope and psychologically safe participation
Establish the scope of review scope and psychologically safe participation. Map responsibilities and evidence needs, and compare the current position with the desired management outcome.
Practical output: Review scope and psychologically safe participation worksheet
Day 2 – Timeline reconstruction and evidence quality
Examine timeline reconstruction and evidence quality through an anonymized organizational case. Identify gaps, document assumptions and compare feasible management options.
Practical output: Timeline reconstruction and evidence quality worksheet
Day 3 – Contributing factors and systemic learning
Apply contributing factors and systemic learning in a facilitated group exercise. Develop a draft working document and use peer review to test clarity, ownership and practicality.
Practical output: Contributing factors and systemic learning worksheet
Day 4 – Action design ownership and effectiveness review
Review action design ownership and effectiveness review. Define follow-up responsibilities, useful measures and escalation arrangements, and test how the recommendations would work during a service change.
Practical output: Action design ownership and effectiveness review worksheet
Day 5 – Post-incident learning facilitation clinic
Complete the post-incident learning facilitation clinic. Integrate the preceding exercises into a post-incident learning report and improvement tracker, present the recommendations and agree a 30-60-90 day action plan.
Practical output: Post-incident learning report and improvement tracker
