Five-day professional development program. Approximately 25-30 training hours. Final arrangements are confirmed in writing.
Course Overview
Understand service dependencies and strengthen coordinated recovery across teams and suppliers.
This five-day professional development program focuses on critical services and stakeholder expectations, process people technology and supplier mapping, disruption scenarios and resilience gaps. Participants connect the learning with their organizational responsibilities and develop a critical service map and resilience improvement plan.
The program uses fictional or anonymized cases and management-level exercises. It can be adapted for an organization or a mixed professional group.
Learning Outcomes
Explain the responsibilities and evidence needed for critical services and stakeholder expectations.
Evaluate management arrangements for process people technology and supplier mapping.
Develop a practical working approach to disruption scenarios and resilience gaps.
Recommend review and follow-up arrangements for prioritized improvements and assurance.
Prepare and present a critical service map and resilience improvement plan supported by clear assumptions, priorities and accountable actions.
Who Should Attend
Risk and continuity managers, security leaders, operational managers, crisis team members and senior professionals responsible for organizational resilience.
Relevant organizational or supervisory experience is recommended. Participant responsibilities, prior knowledge and learning objectives are reviewed before confirming the agenda.
Training Methodology
Instructor-led discussion, anonymized case analysis, guided drafting, group exercises, peer review and a final applied presentation.
Learning assessment combines a baseline discussion, review of practical outputs and an end-of-program action plan. The final assessment and completion requirements are agreed in the proposal.
Course Tools and Templates
Critical services and stakeholder expectations worksheet — indicative workshop output.
Process people technology and supplier mapping worksheet — indicative workshop output.
Disruption scenarios and resilience gaps worksheet — indicative workshop output.
Prioritized improvements and assurance worksheet — indicative workshop output.
Critical service map and resilience improvement plan — indicative workshop output.
Delivery Requirements
Available by arrangement as classroom, live online or in-house training. Standard duration: five training days, approximately 25-30 hours. Online timing and time zone are agreed with the organization.
A laptop and standard document-editing software are recommended for drafting exercises. Cases can be completed with fictional information; confidential operational documents are not required.
This is an independent professional development program. No ICAO, IATA, ASIS or regulatory accreditation, official certification or authorization is claimed. Any regulated role-specific training must be arranged with appropriately approved providers.
Course Customization
The agenda can emphasize critical services and stakeholder expectations or prioritized improvements and assurance according to the participant roles and organizational priorities.
Dates, destination, trainer profile, fees, training language, included services and certificate wording are confirmed in a written proposal. No scheduled session or fixed price is implied by this page.
Proposed Five-Day Course Outline
Day 1 – Critical services and stakeholder expectations
Establish the scope of critical services and stakeholder expectations. Map responsibilities and evidence needs, and compare the current position with the desired management outcome.
Practical output: Critical services and stakeholder expectations worksheet
Day 2 – Process people technology and supplier mapping
Examine process people technology and supplier mapping through an anonymized organizational case. Identify gaps, document assumptions and compare feasible management options.
Practical output: Process people technology and supplier mapping worksheet
Day 3 – Disruption scenarios and resilience gaps
Apply disruption scenarios and resilience gaps in a facilitated group exercise. Develop a draft working document and use peer review to test clarity, ownership and practicality.
Practical output: Disruption scenarios and resilience gaps worksheet
Day 4 – Prioritized improvements and assurance
Review prioritized improvements and assurance. Define follow-up responsibilities, useful measures and escalation arrangements, and test how the recommendations would work during a service change.
Practical output: Prioritized improvements and assurance worksheet
Day 5 – Service resilience mapping workshop
Complete the service resilience mapping workshop. Integrate the preceding exercises into a critical service map and resilience improvement plan, present the recommendations and agree a 30-60-90 day action plan.
Practical output: Critical service map and resilience improvement plan
