Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Compare operating practices and adapt relevant improvements.

This proposed five-day program develops a structured approach through case analysis, facilitated discussion and practical working documents. Participants adapt the learning to their organizational context and produce a final operational benchmarking action report.

Learning Outcomes

Assess benchmarking questions and comparison scope.

Evaluate comparable measures and evidence collection.

Apply a structured approach to practice analysis and contextual differences.

Develop recommendations for adaptation, pilots and implementation.

Prepare and present a operational benchmarking action report.

Who Should Attend

Quality professionals, process owners, improvement teams and operational managers.

Relevant professional experience is recommended. Participant responsibilities and prerequisite knowledge are reviewed during scoping.

Training Methodology

Facilitated discussion, worked examples, anonymized case analysis, practical workshops, peer feedback and an applied final assignment.

Learning assessment may include a baseline discussion, review of working documents and a final presentation. Completion requirements are confirmed in the proposal.

Course Tools and Templates

Benchmarking questions and comparison scope working brief – proposed exercise document.

Comparable measures and evidence collection working brief – proposed exercise document.

Practice analysis and contextual differences working brief – proposed exercise document.

Adaptation, pilots and implementation working brief – proposed exercise document.

Operational benchmarking action report – proposed exercise document.

Delivery Requirements

Classroom, live online and in-house formats can be arranged by agreement. Venue, platform, language, timetable, trainer and materials are confirmed in writing.

A laptop may be needed for planning and analytical exercises. Required software, access and prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day agenda can be adapted to the participant group, sector and organizational objectives. Dates, fees, delivery suitability and final activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Benchmarking questions and comparison scope

Define the context, assess current practices and identify the key decisions relating to benchmarking questions and comparison scope.

Practical output: Benchmarking questions and comparison scope working brief

Day 2 – Comparable measures and evidence collection

Interpret sample information, compare suitable approaches and document assumptions for comparable measures and evidence collection.

Practical output: Comparable measures and evidence collection working brief

Day 3 – Practice analysis and contextual differences

Apply structured tools to an anonymized case and develop recommendations for practice analysis and contextual differences.

Practical output: Practice analysis and contextual differences working brief

Day 4 – Adaptation, pilots and implementation

Review responsibilities, risks and follow-up measures through a practical exercise on adaptation, pilots and implementation.

Practical output: Adaptation, pilots and implementation working brief

Day 5 – Benchmarking recommendation case

Integrate the course learning into a practical assignment on benchmarking recommendation case; present recommendations and an implementation roadmap.

Practical output: Operational benchmarking action report