Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Identify avoidable process delays and redesign service workflows using practical lean improvement tools.

This five-day professional program combines focused discussion, practical workshops and a course-specific applied project. Participants work with sample information or anonymized organizational cases and develop outputs that can be adapted to their workplace.

Learning Outcomes

Develop and review a practical value and performance brief.

Develop and review a practical current-state process map.

Develop and review a practical waste and cause analysis.

Develop and review a practical future-state process and test plan.

Develop and review a practical lean improvement action plan.

Who Should Attend

Process owners, operations managers, quality teams and improvement facilitators.

Relevant professional experience is recommended. The final level and case complexity can be adapted to the participant group.

Training Methodology

Interactive discussions, worked examples, case analysis, practical workshops, role practice where relevant, peer feedback and a final applied presentation.

Assessment can include a short baseline review, evaluation of practical outputs and the final project. Attendance and completion requirements are agreed in the proposal.

Course Tools and Templates

Value and performance brief template or working document.

Current-state process map template or working document.

Waste and cause analysis template or working document.

Future-state process and test plan template or working document.

Lean improvement action plan template or working document.

Delivery Requirements

Classroom, live online and private organizational delivery are available by agreement. The final venue, platform, session timing, training language and required materials are confirmed during planning.

Participants should bring a laptop where the exercises involve models, dashboards or digital tools. Software selection, licensing and any prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day sequence can be adapted to the organization, industry, participant experience and learning objectives. The final agenda and practical activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Customer value and process performance

Assess the context, review a representative scenario, and identify priorities related to customer value and process performance.

Practical output: Value and performance brief.

Day 2 – Waste identification and current-state mapping

Compare approaches, interpret sample information, and develop a structured approach to waste identification and current-state mapping.

Practical output: Current-state process map.

Day 3 – Flow, handoffs and root causes

Apply the course tools to a realistic workplace scenario focused on flow, handoffs and root causes.

Practical output: Waste and cause analysis.

Day 4 – Future-state design and improvement experiments

Test a proposed approach, discuss exceptions and responsibilities, and refine future-state design and improvement experiments.

Practical output: Future-state process and test plan.

Day 5 – Lean service improvement project

Integrate the learning, present recommendations, and build an implementation plan for lean service improvement project.

Practical output: Lean improvement action plan.