Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Capture useful knowledge and embed learning into organizational routines.

This proposed five-day program develops a structured approach through case analysis, facilitated discussion and practical working documents. Participants adapt the learning to their organizational context and produce a final organizational knowledge management plan.

Learning Outcomes

Assess critical knowledge and organizational outcomes.

Evaluate knowledge mapping and capture methods.

Apply a structured approach to communities, repositories and knowledge sharing.

Develop recommendations for ownership, reuse and learning measures.

Prepare and present a organizational knowledge management plan.

Who Should Attend

HR managers, learning professionals, people managers and organizational development teams.

Relevant professional experience is recommended. Participant responsibilities and prerequisite knowledge are reviewed during scoping.

Training Methodology

Facilitated discussion, worked examples, anonymized case analysis, practical workshops, peer feedback and an applied final assignment.

Learning assessment may include a baseline discussion, review of working documents and a final presentation. Completion requirements are confirmed in the proposal.

Course Tools and Templates

Critical knowledge and organizational outcomes working brief – proposed exercise document.

Knowledge mapping and capture methods working brief – proposed exercise document.

Communities, repositories and knowledge sharing working brief – proposed exercise document.

Ownership, reuse and learning measures working brief – proposed exercise document.

Organizational knowledge management plan – proposed exercise document.

Delivery Requirements

Classroom, live online and in-house formats can be arranged by agreement. Venue, platform, language, timetable, trainer and materials are confirmed in writing.

A laptop may be needed for planning and analytical exercises. Required software, access and prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day agenda can be adapted to the participant group, sector and organizational objectives. Dates, fees, delivery suitability and final activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Critical knowledge and organizational outcomes

Define the context, assess current practices and identify the key decisions relating to critical knowledge and organizational outcomes.

Practical output: Critical knowledge and organizational outcomes working brief

Day 2 – Knowledge mapping and capture methods

Interpret sample information, compare suitable approaches and document assumptions for knowledge mapping and capture methods.

Practical output: Knowledge mapping and capture methods working brief

Day 3 – Communities, repositories and knowledge sharing

Apply structured tools to an anonymized case and develop recommendations for communities, repositories and knowledge sharing.

Practical output: Communities, repositories and knowledge sharing working brief

Day 4 – Ownership, reuse and learning measures

Review responsibilities, risks and follow-up measures through a practical exercise on ownership, reuse and learning measures.

Practical output: Ownership, reuse and learning measures working brief

Day 5 – Knowledge management roadmap

Integrate the course learning into a practical assignment on knowledge management roadmap; present recommendations and an implementation roadmap.

Practical output: Organizational knowledge management plan