Proposed five-day professional program. Approximately 25-30 training hours. Final arrangements are confirmed in the written proposal.
Course Overview
Improve how employees locate and evaluate organizational knowledge.
This proposed five-day program combines practical case analysis, guided exercises and peer discussion. Participants adapt the course concepts to organizational circumstances and prepare a knowledge discovery improvement plan.
Learning Outcomes
Assess knowledge discovery needs and search journeys.
Evaluate content structure and information labeling.
Apply a structured approach to search relevance and content quality.
Develop practical recommendations for ownership and findability measures.
Prepare and present a knowledge discovery improvement plan.
Who Should Attend
Business analysts, digital service owners, IT coordinators and transformation professionals.
Relevant work experience is recommended. The participant profile, prerequisite knowledge and case complexity are reviewed during planning.
Training Methodology
Facilitated discussion, worked examples, anonymized case analysis, practical exercises, peer review and an applied final assignment.
Learning assessment may include a baseline discussion, review of exercise outputs and a final presentation. Attendance and completion requirements are confirmed in the proposal.
Course Tools and Templates
Knowledge discovery needs and search journeys worksheet – proposed exercise document.
Content structure and information labeling worksheet – proposed exercise document.
Search relevance and content quality worksheet – proposed exercise document.
Ownership and findability measures worksheet – proposed exercise document.
Knowledge discovery improvement plan – proposed exercise document.
Delivery Requirements
Classroom, live online and in-house delivery can be arranged by agreement. The trainer, language, venue or platform, timetable and required materials are confirmed in writing.
A laptop may be needed for analytical or planning activities. Software availability, licenses and access requirements are agreed before delivery.
Course Customization
The indicative five-day sequence can be adapted to participant experience, industry context and agreed learning objectives. Final dates, fees, agenda, certificate details and delivery arrangements are confirmed in the written proposal.
Proposed Five-Day Course Outline
Day 1 – Knowledge discovery needs and search journeys
Define the business context, assess current practices and clarify the decisions relating to knowledge discovery needs and search journeys.
Practical output: Knowledge discovery needs and search journeys worksheet
Day 2 – Content structure and information labeling
Interpret representative information and compare practical approaches to content structure and information labeling.
Practical output: Content structure and information labeling worksheet
Day 3 – Search relevance and content quality
Use the course tools in a realistic case focused on search relevance and content quality, documenting assumptions and recommendations.
Practical output: Search relevance and content quality worksheet
Day 4 – Ownership and findability measures
Review responsibilities, risks and follow-up measures through a practical exercise on ownership and findability measures.
Practical output: Ownership and findability measures worksheet
Day 5 – Enterprise search improvement workshop
Integrate the learning through enterprise search improvement workshop, present the final assignment and propose workplace actions.
Practical output: Knowledge discovery improvement plan
