Proposed five-day professional program. Approximately 25-30 training hours. Final arrangements are confirmed in the written proposal.
Course Overview
Develop consistent documentation and coordination routines for employee relations matters.
This proposed five-day program combines practical case analysis, guided exercises and peer discussion. Participants adapt the course concepts to organizational circumstances and prepare a employee relations case management toolkit.
Learning Outcomes
Assess case intake and issue clarification.
Evaluate evidence records and confidentiality.
Apply a structured approach to conversation planning and internal referrals.
Develop practical recommendations for case tracking and process consistency.
Prepare and present a employee relations case management toolkit.
Who Should Attend
HR practitioners, learning professionals, people managers and organizational development teams.
Relevant work experience is recommended. The participant profile, prerequisite knowledge and case complexity are reviewed during planning.
Training Methodology
Facilitated discussion, worked examples, anonymized case analysis, practical exercises, peer review and an applied final assignment.
Learning assessment may include a baseline discussion, review of exercise outputs and a final presentation. Attendance and completion requirements are confirmed in the proposal.
Course Tools and Templates
Case intake and issue clarification worksheet – proposed exercise document.
Evidence records and confidentiality worksheet – proposed exercise document.
Conversation planning and internal referrals worksheet – proposed exercise document.
Case tracking and process consistency worksheet – proposed exercise document.
Employee relations case management toolkit – proposed exercise document.
Delivery Requirements
Classroom, live online and in-house delivery can be arranged by agreement. The trainer, language, venue or platform, timetable and required materials are confirmed in writing.
A laptop may be needed for analytical or planning activities. Software availability, licenses and access requirements are agreed before delivery.
Course Customization
The indicative five-day sequence can be adapted to participant experience, industry context and agreed learning objectives. Final dates, fees, agenda, certificate details and delivery arrangements are confirmed in the written proposal.
Proposed Five-Day Course Outline
Day 1 – Case intake and issue clarification
Define the business context, assess current practices and clarify the decisions relating to case intake and issue clarification.
Practical output: Case intake and issue clarification worksheet
Day 2 – Evidence records and confidentiality
Interpret representative information and compare practical approaches to evidence records and confidentiality.
Practical output: Evidence records and confidentiality worksheet
Day 3 – Conversation planning and internal referrals
Use the course tools in a realistic case focused on conversation planning and internal referrals, documenting assumptions and recommendations.
Practical output: Conversation planning and internal referrals worksheet
Day 4 – Case tracking and process consistency
Review responsibilities, risks and follow-up measures through a practical exercise on case tracking and process consistency.
Practical output: Case tracking and process consistency worksheet
Day 5 – Employee relations case simulation
Integrate the learning through employee relations case simulation, present the final assignment and propose workplace actions.
Practical output: Employee relations case management toolkit
