Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Align people, processes and decisions with digital services.

This proposed five-day program develops a structured approach through case analysis, facilitated discussion and practical working documents. Participants adapt the learning to their organizational context and produce a final digital operating model blueprint.

Learning Outcomes

Assess digital value and operating model scope.

Evaluate capabilities, ownership and service boundaries.

Apply a structured approach to process integration and governance.

Develop recommendations for measures, resources and implementation sequencing.

Prepare and present a digital operating model blueprint.

Who Should Attend

Business managers, digital transformation teams, IT coordinators and service owners.

Relevant professional experience is recommended. Participant responsibilities and prerequisite knowledge are reviewed during scoping.

Training Methodology

Facilitated discussion, worked examples, anonymized case analysis, practical workshops, peer feedback and an applied final assignment.

Learning assessment may include a baseline discussion, review of working documents and a final presentation. Completion requirements are confirmed in the proposal.

Course Tools and Templates

Digital value and operating model scope working brief – proposed exercise document.

Capabilities, ownership and service boundaries working brief – proposed exercise document.

Process integration and governance working brief – proposed exercise document.

Measures, resources and implementation sequencing working brief – proposed exercise document.

Digital operating model blueprint – proposed exercise document.

Delivery Requirements

Classroom, live online and in-house formats can be arranged by agreement. Venue, platform, language, timetable, trainer and materials are confirmed in writing.

A laptop may be needed for planning and analytical exercises. Required software, access and prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day agenda can be adapted to the participant group, sector and organizational objectives. Dates, fees, delivery suitability and final activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Digital value and operating model scope

Define the context, assess current practices and identify the key decisions relating to digital value and operating model scope.

Practical output: Digital value and operating model scope working brief

Day 2 – Capabilities, ownership and service boundaries

Interpret sample information, compare suitable approaches and document assumptions for capabilities, ownership and service boundaries.

Practical output: Capabilities, ownership and service boundaries working brief

Day 3 – Process integration and governance

Apply structured tools to an anonymized case and develop recommendations for process integration and governance.

Practical output: Process integration and governance working brief

Day 4 – Measures, resources and implementation sequencing

Review responsibilities, risks and follow-up measures through a practical exercise on measures, resources and implementation sequencing.

Practical output: Measures, resources and implementation sequencing working brief

Day 5 – Operating model design workshop

Integrate the course learning into a practical assignment on operating model design workshop; present recommendations and an implementation roadmap.

Practical output: Digital operating model blueprint