Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Prepare and conduct constructive discussions about sensitive work issues.

This proposed five-day program develops a structured approach through case analysis, facilitated discussion and practical working documents. Participants adapt the learning to their organizational context and produce a final workplace conversation action guide.

Learning Outcomes

Assess conversation purpose and facts.

Evaluate listening, questions and perspective-taking.

Apply a structured approach to clear messages and emotional responses.

Develop recommendations for agreements, boundaries and follow-up.

Prepare and present a workplace conversation action guide.

Who Should Attend

Managers, team leaders, stakeholder-facing professionals and technical specialists.

Relevant professional experience is recommended. Participant responsibilities and prerequisite knowledge are reviewed during scoping.

Training Methodology

Facilitated discussion, worked examples, anonymized case analysis, practical workshops, peer feedback and an applied final assignment.

Learning assessment may include a baseline discussion, review of working documents and a final presentation. Completion requirements are confirmed in the proposal.

Course Tools and Templates

Conversation purpose and facts working brief – proposed exercise document.

Listening, questions and perspective-taking working brief – proposed exercise document.

Clear messages and emotional responses working brief – proposed exercise document.

Agreements, boundaries and follow-up working brief – proposed exercise document.

Workplace conversation action guide – proposed exercise document.

Delivery Requirements

Classroom, live online and in-house formats can be arranged by agreement. Venue, platform, language, timetable, trainer and materials are confirmed in writing.

A laptop may be needed for planning and analytical exercises. Required software, access and prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day agenda can be adapted to the participant group, sector and organizational objectives. Dates, fees, delivery suitability and final activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Conversation purpose and facts

Define the context, assess current practices and identify the key decisions relating to conversation purpose and facts.

Practical output: Conversation purpose and facts working brief

Day 2 – Listening, questions and perspective-taking

Interpret sample information, compare suitable approaches and document assumptions for listening, questions and perspective-taking.

Practical output: Listening, questions and perspective-taking working brief

Day 3 – Clear messages and emotional responses

Apply structured tools to an anonymized case and develop recommendations for clear messages and emotional responses.

Practical output: Clear messages and emotional responses working brief

Day 4 – Agreements, boundaries and follow-up

Review responsibilities, risks and follow-up measures through a practical exercise on agreements, boundaries and follow-up.

Practical output: Agreements, boundaries and follow-up working brief

Day 5 – Difficult conversation role practice

Integrate the course learning into a practical assignment on difficult conversation role practice; present recommendations and an implementation roadmap.

Practical output: Workplace conversation action guide