Proposed five-day professional program. Approximately 25-30 training hours. Final arrangements are confirmed in the written proposal.
Course Overview
Select process measures that support useful operational decisions.
This proposed five-day program combines practical case analysis, guided exercises and peer discussion. Participants adapt the course concepts to organizational circumstances and prepare a operational kpi definition pack.
Learning Outcomes
Assess performance questions and measure selection.
Evaluate definitions baselines and data ownership.
Apply a structured approach to leading and lagging measures.
Develop practical recommendations for review routines and unintended incentives.
Prepare and present a operational kpi definition pack.
Who Should Attend
Quality practitioners, process owners, operations managers and continuous improvement teams.
Relevant work experience is recommended. The participant profile, prerequisite knowledge and case complexity are reviewed during planning.
Training Methodology
Facilitated discussion, worked examples, anonymized case analysis, practical exercises, peer review and an applied final assignment.
Learning assessment may include a baseline discussion, review of exercise outputs and a final presentation. Attendance and completion requirements are confirmed in the proposal.
Course Tools and Templates
Performance questions and measure selection worksheet – proposed exercise document.
Definitions baselines and data ownership worksheet – proposed exercise document.
Leading and lagging measures worksheet – proposed exercise document.
Review routines and unintended incentives worksheet – proposed exercise document.
Operational KPI definition pack – proposed exercise document.
Delivery Requirements
Classroom, live online and in-house delivery can be arranged by agreement. The trainer, language, venue or platform, timetable and required materials are confirmed in writing.
A laptop may be needed for analytical or planning activities. Software availability, licenses and access requirements are agreed before delivery.
Course Customization
The indicative five-day sequence can be adapted to participant experience, industry context and agreed learning objectives. Final dates, fees, agenda, certificate details and delivery arrangements are confirmed in the written proposal.
Proposed Five-Day Course Outline
Day 1 – Performance questions and measure selection
Define the business context, assess current practices and clarify the decisions relating to performance questions and measure selection.
Practical output: Performance questions and measure selection worksheet
Day 2 – Definitions baselines and data ownership
Interpret representative information and compare practical approaches to definitions baselines and data ownership.
Practical output: Definitions baselines and data ownership worksheet
Day 3 – Leading and lagging measures
Use the course tools in a realistic case focused on leading and lagging measures, documenting assumptions and recommendations.
Practical output: Leading and lagging measures worksheet
Day 4 – Review routines and unintended incentives
Review responsibilities, risks and follow-up measures through a practical exercise on review routines and unintended incentives.
Practical output: Review routines and unintended incentives worksheet
Day 5 – Operational KPI design workshop
Integrate the learning through operational kpi design workshop, present the final assignment and propose workplace actions.
Practical output: Operational KPI definition pack
