Five-day professional development program. Approximately 25-30 training hours. Final arrangements are confirmed in writing.
Course Overview
Organize leadership decisions, communication and recovery priorities during disruption.
This five-day professional development program focuses on crisis governance and leadership roles, situation assessment and uncertainty, decision logging and stakeholder communication. Participants connect the learning with their organizational responsibilities and develop a crisis leadership decision and coordination pack.
The program uses fictional or anonymized cases and management-level exercises. It can be adapted for an organization or a mixed professional group.
Learning Outcomes
Explain the responsibilities and evidence needed for crisis governance and leadership roles.
Evaluate management arrangements for situation assessment and uncertainty.
Develop a practical working approach to decision logging and stakeholder communication.
Recommend review and follow-up arrangements for recovery priorities and leadership review.
Prepare and present a crisis leadership decision and coordination pack supported by clear assumptions, priorities and accountable actions.
Who Should Attend
Risk and continuity managers, security leaders, operational managers, crisis team members and senior professionals responsible for organizational resilience.
Relevant organizational or supervisory experience is recommended. Participant responsibilities, prior knowledge and learning objectives are reviewed before confirming the agenda.
Training Methodology
Instructor-led discussion, anonymized case analysis, guided drafting, group exercises, peer review and a final applied presentation.
Learning assessment combines a baseline discussion, review of practical outputs and an end-of-program action plan. The final assessment and completion requirements are agreed in the proposal.
Course Tools and Templates
Crisis governance and leadership roles worksheet — indicative workshop output.
Situation assessment and uncertainty worksheet — indicative workshop output.
Decision logging and stakeholder communication worksheet — indicative workshop output.
Recovery priorities and leadership review worksheet — indicative workshop output.
Crisis leadership decision and coordination pack — indicative workshop output.
Delivery Requirements
Available by arrangement as classroom, live online or in-house training. Standard duration: five training days, approximately 25-30 hours. Online timing and time zone are agreed with the organization.
A laptop and standard document-editing software are recommended for drafting exercises. Cases can be completed with fictional information; confidential operational documents are not required.
This is an independent professional development program. No ICAO, IATA, ASIS or regulatory accreditation, official certification or authorization is claimed. Any regulated role-specific training must be arranged with appropriately approved providers.
Course Customization
The agenda can emphasize crisis governance and leadership roles or recovery priorities and leadership review according to the participant roles and organizational priorities.
Dates, destination, trainer profile, fees, training language, included services and certificate wording are confirmed in a written proposal. No scheduled session or fixed price is implied by this page.
Proposed Five-Day Course Outline
Day 1 – Crisis governance and leadership roles
Establish the scope of crisis governance and leadership roles. Map responsibilities and evidence needs, and compare the current position with the desired management outcome.
Practical output: Crisis governance and leadership roles worksheet
Day 2 – Situation assessment and uncertainty
Examine situation assessment and uncertainty through an anonymized organizational case. Identify gaps, document assumptions and compare feasible management options.
Practical output: Situation assessment and uncertainty worksheet
Day 3 – Decision logging and stakeholder communication
Apply decision logging and stakeholder communication in a facilitated group exercise. Develop a draft working document and use peer review to test clarity, ownership and practicality.
Practical output: Decision logging and stakeholder communication worksheet
Day 4 – Recovery priorities and leadership review
Review recovery priorities and leadership review. Define follow-up responsibilities, useful measures and escalation arrangements, and test how the recommendations would work during a service change.
Practical output: Recovery priorities and leadership review worksheet
Day 5 – Executive crisis tabletop simulation
Complete the executive crisis tabletop simulation. Integrate the preceding exercises into a crisis leadership decision and coordination pack, present the recommendations and agree a 30-60-90 day action plan.
Practical output: Crisis leadership decision and coordination pack
