Five-day professional development program. Approximately 25-30 training hours. Final arrangements are confirmed in writing.
Course Overview
Prepare clear, consistent communication routines for uncertain and fast-changing events.
This five-day professional development program focuses on communication governance and stakeholder needs, message development and approval routines, channel coordination and information verification. Participants connect the learning with their organizational responsibilities and develop a crisis communication and stakeholder update toolkit.
The program uses fictional or anonymized cases and management-level exercises. It can be adapted for an organization or a mixed professional group.
Learning Outcomes
Explain the responsibilities and evidence needed for communication governance and stakeholder needs.
Evaluate management arrangements for message development and approval routines.
Develop a practical working approach to channel coordination and information verification.
Recommend review and follow-up arrangements for rumour management and post-crisis learning.
Prepare and present a crisis communication and stakeholder update toolkit supported by clear assumptions, priorities and accountable actions.
Who Should Attend
Risk and continuity managers, security leaders, operational managers, crisis team members and senior professionals responsible for organizational resilience.
Relevant organizational or supervisory experience is recommended. Participant responsibilities, prior knowledge and learning objectives are reviewed before confirming the agenda.
Training Methodology
Instructor-led discussion, anonymized case analysis, guided drafting, group exercises, peer review and a final applied presentation.
Learning assessment combines a baseline discussion, review of practical outputs and an end-of-program action plan. The final assessment and completion requirements are agreed in the proposal.
Course Tools and Templates
Communication governance and stakeholder needs worksheet — indicative workshop output.
Message development and approval routines worksheet — indicative workshop output.
Channel coordination and information verification worksheet — indicative workshop output.
Rumour management and post-crisis learning worksheet — indicative workshop output.
Crisis communication and stakeholder update toolkit — indicative workshop output.
Delivery Requirements
Available by arrangement as classroom, live online or in-house training. Standard duration: five training days, approximately 25-30 hours. Online timing and time zone are agreed with the organization.
A laptop and standard document-editing software are recommended for drafting exercises. Cases can be completed with fictional information; confidential operational documents are not required.
This is an independent professional development program. No ICAO, IATA, ASIS or regulatory accreditation, official certification or authorization is claimed. Any regulated role-specific training must be arranged with appropriately approved providers.
Course Customization
The agenda can emphasize communication governance and stakeholder needs or rumour management and post-crisis learning according to the participant roles and organizational priorities.
Dates, destination, trainer profile, fees, training language, included services and certificate wording are confirmed in a written proposal. No scheduled session or fixed price is implied by this page.
Proposed Five-Day Course Outline
Day 1 – Communication governance and stakeholder needs
Establish the scope of communication governance and stakeholder needs. Map responsibilities and evidence needs, and compare the current position with the desired management outcome.
Practical output: Communication governance and stakeholder needs worksheet
Day 2 – Message development and approval routines
Examine message development and approval routines through an anonymized organizational case. Identify gaps, document assumptions and compare feasible management options.
Practical output: Message development and approval routines worksheet
Day 3 – Channel coordination and information verification
Apply channel coordination and information verification in a facilitated group exercise. Develop a draft working document and use peer review to test clarity, ownership and practicality.
Practical output: Channel coordination and information verification worksheet
Day 4 – Rumour management and post-crisis learning
Review rumour management and post-crisis learning. Define follow-up responsibilities, useful measures and escalation arrangements, and test how the recommendations would work during a service change.
Practical output: Rumour management and post-crisis learning worksheet
Day 5 – Crisis communication simulation
Complete the crisis communication simulation. Integrate the preceding exercises into a crisis communication and stakeholder update toolkit, present the recommendations and agree a 30-60-90 day action plan.
Practical output: Crisis communication and stakeholder update toolkit
