Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Turn quality findings into verified and sustainable improvement actions.

This proposed five-day program develops a structured approach through case analysis, facilitated discussion and practical working documents. Participants adapt the learning to their organizational context and produce a final corrective action management register.

Learning Outcomes

Assess issue classification and action priorities.

Evaluate cause evidence and action selection.

Apply a structured approach to responsibilities, resources and implementation.

Develop recommendations for effectiveness checks and recurrence review.

Prepare and present a corrective action management register.

Who Should Attend

Quality professionals, process owners, improvement teams and operational managers.

Relevant professional experience is recommended. Participant responsibilities and prerequisite knowledge are reviewed during scoping.

Training Methodology

Facilitated discussion, worked examples, anonymized case analysis, practical workshops, peer feedback and an applied final assignment.

Learning assessment may include a baseline discussion, review of working documents and a final presentation. Completion requirements are confirmed in the proposal.

Course Tools and Templates

Issue classification and action priorities working brief – proposed exercise document.

Cause evidence and action selection working brief – proposed exercise document.

Responsibilities, resources and implementation working brief – proposed exercise document.

Effectiveness checks and recurrence review working brief – proposed exercise document.

Corrective action management register – proposed exercise document.

Delivery Requirements

Classroom, live online and in-house formats can be arranged by agreement. Venue, platform, language, timetable, trainer and materials are confirmed in writing.

A laptop may be needed for planning and analytical exercises. Required software, access and prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day agenda can be adapted to the participant group, sector and organizational objectives. Dates, fees, delivery suitability and final activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Issue classification and action priorities

Define the context, assess current practices and identify the key decisions relating to issue classification and action priorities.

Practical output: Issue classification and action priorities working brief

Day 2 – Cause evidence and action selection

Interpret sample information, compare suitable approaches and document assumptions for cause evidence and action selection.

Practical output: Cause evidence and action selection working brief

Day 3 – Responsibilities, resources and implementation

Apply structured tools to an anonymized case and develop recommendations for responsibilities, resources and implementation.

Practical output: Responsibilities, resources and implementation working brief

Day 4 – Effectiveness checks and recurrence review

Review responsibilities, risks and follow-up measures through a practical exercise on effectiveness checks and recurrence review.

Practical output: Effectiveness checks and recurrence review working brief

Day 5 – Corrective action case workshop

Integrate the course learning into a practical assignment on corrective action case workshop; present recommendations and an implementation roadmap.

Practical output: Corrective action management register