Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Lead improvement teams through structured problem selection and follow-through.

This proposed five-day program develops a structured approach through case analysis, facilitated discussion and practical working documents. Participants adapt the learning to their organizational context and produce a final improvement team delivery plan.

Learning Outcomes

Assess improvement goals and team roles.

Evaluate problem selection and evidence gathering.

Apply a structured approach to workshop facilitation and solution testing.

Develop recommendations for implementation, engagement and sustainment.

Prepare and present a improvement team delivery plan.

Who Should Attend

Quality professionals, process owners, improvement teams and operational managers.

Relevant professional experience is recommended. Participant responsibilities and prerequisite knowledge are reviewed during scoping.

Training Methodology

Facilitated discussion, worked examples, anonymized case analysis, practical workshops, peer feedback and an applied final assignment.

Learning assessment may include a baseline discussion, review of working documents and a final presentation. Completion requirements are confirmed in the proposal.

Course Tools and Templates

Improvement goals and team roles working brief – proposed exercise document.

Problem selection and evidence gathering working brief – proposed exercise document.

Workshop facilitation and solution testing working brief – proposed exercise document.

Implementation, engagement and sustainment working brief – proposed exercise document.

Improvement team delivery plan – proposed exercise document.

Delivery Requirements

Classroom, live online and in-house formats can be arranged by agreement. Venue, platform, language, timetable, trainer and materials are confirmed in writing.

A laptop may be needed for planning and analytical exercises. Required software, access and prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day agenda can be adapted to the participant group, sector and organizational objectives. Dates, fees, delivery suitability and final activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Improvement goals and team roles

Define the context, assess current practices and identify the key decisions relating to improvement goals and team roles.

Practical output: Improvement goals and team roles working brief

Day 2 – Problem selection and evidence gathering

Interpret sample information, compare suitable approaches and document assumptions for problem selection and evidence gathering.

Practical output: Problem selection and evidence gathering working brief

Day 3 – Workshop facilitation and solution testing

Apply structured tools to an anonymized case and develop recommendations for workshop facilitation and solution testing.

Practical output: Workshop facilitation and solution testing working brief

Day 4 – Implementation, engagement and sustainment

Review responsibilities, risks and follow-up measures through a practical exercise on implementation, engagement and sustainment.

Practical output: Implementation, engagement and sustainment working brief

Day 5 – Improvement team project presentation

Integrate the course learning into a practical assignment on improvement team project presentation; present recommendations and an implementation roadmap.

Practical output: Improvement team delivery plan