Five-day professional program. Approximately 25-30 training hours. Final agenda, language and delivery arrangements are confirmed in the proposal.

Course Overview

Apply structured communication to workplace disagreement.

This proposed five-day program develops a structured approach through case analysis, facilitated discussion and practical working documents. Participants adapt the learning to their organizational context and produce a final conflict resolution process guide.

Learning Outcomes

Assess conflict context and escalation patterns.

Evaluate listening and interests identification.

Apply a structured approach to joint problem framing and option generation.

Develop recommendations for agreements, boundaries and referral decisions.

Prepare and present a conflict resolution process guide.

Who Should Attend

Managers, team leaders, stakeholder-facing professionals and technical specialists.

Relevant professional experience is recommended. Participant responsibilities and prerequisite knowledge are reviewed during scoping.

Training Methodology

Facilitated discussion, worked examples, anonymized case analysis, practical workshops, peer feedback and an applied final assignment.

Learning assessment may include a baseline discussion, review of working documents and a final presentation. Completion requirements are confirmed in the proposal.

Course Tools and Templates

Conflict context and escalation patterns working brief – proposed exercise document.

Listening and interests identification working brief – proposed exercise document.

Joint problem framing and option generation working brief – proposed exercise document.

Agreements, boundaries and referral decisions working brief – proposed exercise document.

Conflict resolution process guide – proposed exercise document.

Delivery Requirements

Classroom, live online and in-house formats can be arranged by agreement. Venue, platform, language, timetable, trainer and materials are confirmed in writing.

A laptop may be needed for planning and analytical exercises. Required software, access and prerequisite skills are agreed before delivery.

Course Customization

The proposed five-day agenda can be adapted to the participant group, sector and organizational objectives. Dates, fees, delivery suitability and final activities are confirmed in the written proposal.

Course Outline

Proposed sequence, subject to the agreed training proposal.

Day 1 – Conflict context and escalation patterns

Define the context, assess current practices and identify the key decisions relating to conflict context and escalation patterns.

Practical output: Conflict context and escalation patterns working brief

Day 2 – Listening and interests identification

Interpret sample information, compare suitable approaches and document assumptions for listening and interests identification.

Practical output: Listening and interests identification working brief

Day 3 – Joint problem framing and option generation

Apply structured tools to an anonymized case and develop recommendations for joint problem framing and option generation.

Practical output: Joint problem framing and option generation working brief

Day 4 – Agreements, boundaries and referral decisions

Review responsibilities, risks and follow-up measures through a practical exercise on agreements, boundaries and referral decisions.

Practical output: Agreements, boundaries and referral decisions working brief

Day 5 – Workplace conflict simulation

Integrate the course learning into a practical assignment on workplace conflict simulation; present recommendations and an implementation roadmap.

Practical output: Conflict resolution process guide