Proposed five-day professional program. Approximately 25-30 training hours. Final arrangements are confirmed in the written proposal.
Course Overview
Strengthen understanding and problem clarification through purposeful listening and questioning.
This proposed five-day program combines practical case analysis, guided exercises and peer discussion. Participants adapt the course concepts to organizational circumstances and prepare a listening and questioning practice plan.
Learning Outcomes
Assess listening habits and communication barriers.
Evaluate open probing and clarifying questions.
Apply a structured approach to summarizing and checking understanding.
Develop practical recommendations for listening under pressure and disagreement.
Prepare and present a listening and questioning practice plan.
Who Should Attend
Managers, technical professionals, client-facing teams and coordination specialists.
Relevant work experience is recommended. The participant profile, prerequisite knowledge and case complexity are reviewed during planning.
Training Methodology
Facilitated discussion, worked examples, anonymized case analysis, practical exercises, peer review and an applied final assignment.
Learning assessment may include a baseline discussion, review of exercise outputs and a final presentation. Attendance and completion requirements are confirmed in the proposal.
Course Tools and Templates
Listening habits and communication barriers worksheet – proposed exercise document.
Open probing and clarifying questions worksheet – proposed exercise document.
Summarizing and checking understanding worksheet – proposed exercise document.
Listening under pressure and disagreement worksheet – proposed exercise document.
Listening and questioning practice plan – proposed exercise document.
Delivery Requirements
Classroom, live online and in-house delivery can be arranged by agreement. The trainer, language, venue or platform, timetable and required materials are confirmed in writing.
A laptop may be needed for analytical or planning activities. Software availability, licenses and access requirements are agreed before delivery.
Course Customization
The indicative five-day sequence can be adapted to participant experience, industry context and agreed learning objectives. Final dates, fees, agenda, certificate details and delivery arrangements are confirmed in the written proposal.
Proposed Five-Day Course Outline
Day 1 – Listening habits and communication barriers
Define the business context, assess current practices and clarify the decisions relating to listening habits and communication barriers.
Practical output: Listening habits and communication barriers worksheet
Day 2 – Open probing and clarifying questions
Interpret representative information and compare practical approaches to open probing and clarifying questions.
Practical output: Open probing and clarifying questions worksheet
Day 3 – Summarizing and checking understanding
Use the course tools in a realistic case focused on summarizing and checking understanding, documenting assumptions and recommendations.
Practical output: Summarizing and checking understanding worksheet
Day 4 – Listening under pressure and disagreement
Review responsibilities, risks and follow-up measures through a practical exercise on listening under pressure and disagreement.
Practical output: Listening under pressure and disagreement worksheet
Day 5 – Workplace listening practice clinic
Integrate the learning through workplace listening practice clinic, present the final assignment and propose workplace actions.
Practical output: Listening and questioning practice plan
